1. Initial Consultation and Assessment

• Contact: Our process begins when you (or family member) reach out to us for a consultation.
• On-Site Evaluation: We'll set up a time-frame to visit your property in order to assess the size and condition of the home, the amount of items to be removed, and the level of organization required.
• Estimate: We'll provide a free estimate or quote based on our walkthrough and assessment. This estimate will be inclusive of labor, taxes, disposal fees, and other costs.

2. Planning and Scheduling

• Scheduling: Once you've agreed to our estimate and we've received initial payment for applicable container fees, we'll schedule a date for the clean-out to begin. This timing depends on the complexity, urgency and size of the job.
• Communication: We'll keep communication clear to ensure everyone knows what to expect throughout the process.

3. Pre-Cleaning Preparation

• Preparation: Its recommended that you consider taking the time to remove any personal or sensitive items before the clean-out begins.
• Inventory: If there are items still awaiting pick-up, we'll have noted this in the initial walkthrough or even taken photos to keep them separate from things headed for trash or donation.

4. Sorting Items

• Sorting and Categorizing: Throughout our process we take time to separate donatable items from those things headed to waste distribution. Examples of this include:

1. Valuables: Items of sentimental value still awaiting pick-up.
2. Donations: Items in good condition that can be donated (clothes, furniture, etc.).
3. Trash and Debris: Broken, outdated, or unusable items that cannot be donated.
4. Recycling: Items that can be recycled, such as electronics or certain materials.

• Client Involvement: While some clients may be involved in deciding what donation centers they'd like to see things go to, others may leave it entirely to us. Either way we've got you covered.

5. Removal and Disposal

• Item Removal: Once all necessary things have been sorted, we'll begin removing items from the property. This could involve hauling furniture, boxes, appliances, and any other items to be disposed of, donated, or recycled.
• Disposal: Items are either:

1. Sent to a landfill (for non-recyclable items),
2. Donated to charity (for gently used items),
3. Recycled (for materials like electronics, metals, etc.).

• Special Handling: Hazardous materials, like chemicals, paint, mattresses, tires, and appliances are handled according to local regulations.
• We exhibit pass though surcharges for items that may be more costly for us to dispose of. These extra fees are passed on to the customer should they arise and will be disclosed on walk-through.

6. Cleaning the Property

• Cleaning: After all items are removed we'll leave your property broom-swept and vacuumed.
• Trash Removal: Any remaining trash or debris left over from the clean-out process is also taken care of at this stage.

7. Final Walkthrough

• Inspection: We'll perform a final walkthrough of the property to ensure everything has been cleaned up and all items removed. We'll ensure the home is left in good condition, ready for sale, rental, or whatever the client intends to do next.
• Feedback: We may ask you for feedback to ensure satisfaction with the job and to make certain nothing was missed.

8. Completion and Billing

• Final Billing: The client receives the final invoice minus the upfront cost of container acquisition.
• Payment: Payment is made, and we'll provide a receipt.
• Follow-up: We'll circle back once all donations have been made in order to provide you with a tax deductible receipt from our local partners.

Our pricing system is inclusive of several different factors, but is based mostly on volume. We're an estate services company, not a junk hauling company, things like navigating stairs, going into basements and attics, and bagging small items aren't extra fees for us; they're just part of the process. Factors we take into consideration on your estimate include:

Cubic yards of waste removal.

• This price will be inclusive of labor and taxes.

Cost of number of containers needed.

• Utilizing local container companies keeps us from needing to charge for standard dump fees, gas, additional labor for drive time to landfills, and vehicle maintenance.
• If we cannot get a container dropped at your site, a different fee structure may apply.

Additional Fees may be inclusive of:

• Passthrough Hazard Waste disposal.
• Appliance disconnect and removal.
• Unsanitary conditions such as, but not limited to, hoarding environments, animal habitation, mold, and bio waste.

Hidden Fees: None. As mentioned, we don't charge extra for items needing to be bagged, or the need to remove items outside of the ground floor. The fee we agree upon during your estimate is the fee you'll be charged at the end of the cleanout, providing you don't request any additional services.

At New Frontiers, we are honored to support those who have served our country. To express our gratitude, we are proud to offer a military discount as a small token of appreciation to service members and their families. It’s our way of saying thank you, and we’re pleased to extend this offer to you as a valued part of our community.

We truly value the relationships we've built with our clients and partners. As a token of appreciation for your continued trust and support, we are excited to offer a referral program to those we've had the pleasure of working with. Your recommendations mean the world to us, and we’re thrilled to provide this opportunity as a way to say thank you for spreading the word and helping us grow! Be sure to ask about this at any time throughout our process.