Collection: Salvation Army Donation Centers

1. Initial Consultation and Assessment

• Contact: Our process begins when you (or family member) reaches out to us for a consultation.
• On-Site Evaluation: We'll set up a time frame to visit your property in order to assess the size and condition of the home, the amount of items to be removed, and the level of organization required.
• Estimate: We'll provide a free estimate or quote based on our walkthrough and assessment. This estimate will be inclusive of labor, disposal fees, and other costs.

2. Planning and Scheduling

• Scheduling: Once you've agreed to our estimate, we'll schedule a date for the clean-out. This timing depends on the complexity and urgency of the job.
• Communication: We'll keep communication clear to ensure everyone knows what to expect on the day of the clean-out.

3. Pre-Cleaning Preparation

• Preparation: Its recommended that you consider taking the time to remove any personal or sensitive items before the clean-out begins. No worries if this isn't an option, however, as we can help with this, particularly when sorting out valuables and documents.
• Inventory: If there are items of value (antiques, collectibles, heirlooms, etc.), we'll have noted this in the initial walkthrough or even taken photos for potential resale, retention, or donation purposes.

4. Sorting Items

• Sorting and Categorizing: We'll go through all items in the home and sort them into different categories, such as:

1. Valuables: Antiques, jewelry, collectibles, or anything of monetary or sentimental value.
2. Donations: Items in good condition that can be donated (clothes, furniture, etc.).
3. Trash and Debris: Broken, outdated, or unusable items.
4. Recycling: Items that can be recycled, such as electronics or certain materials.

• Client Involvement: While some clients may be involved in deciding what stays or goes, others may leave it entirely to us. Either way we've got you covered.

5. Removal and Disposal

• Item Removal: Once everything has been sorted, we'll begin removing items from the property. This could involve hauling furniture, boxes, appliances, and any other items to be disposed of, donated, or recycled.
• Disposal: Items are either:

1. Sent to a landfill (for non-recyclable items),
2. Donated to charity (for gently used items),
3. Recycled (for materials like electronics, metals, etc.).

• Special Handling: Hazardous materials, like chemicals or paint, are handled according to local regulations.

6. Cleaning the Property

• Cleaning: After all items are removed, we may clean the property. This could involve:
• Trash Removal: Any remaining trash or debris left over from the clean-out process is also taken care of at this stage.

7. Final Walkthrough

• Inspection: The estate clean-out company performs a final walkthrough of the property to ensure everything has been cleaned and all items removed. They ensure the home is left in good condition, ready for sale, rental, or whatever the client intends to do next.
• Feedback: The company may ask for client feedback to ensure satisfaction with the job and to make sure nothing was missed.

8. Completion and Billing

• Final Billing: The client receives the final invoice based on the original estimate and any additional costs incurred during the clean-out (such as extra labor or disposal fees).
• Payment: Payment is made, and the company provides a receipt.
• Follow-up: In some cases, the company may follow up to ensure that the client is satisfied or to handle any final requests or concerns.

9. Post-Cleanout Services (Optional)

• Estate Sale: If the client has valuable items that need to be sold, some clean-out companies also offer estate sale services or can connect the client with auction houses.
• Property Staging: If the home is to be sold, some companies provide property staging services to prepare the home for sale, including cleaning, minor repairs, or setting up furniture.

Each estate clean-out process can vary depending on the company and the specific needs of the client, but this step-by-step breakdown covers the general sequence of events.

• We exhibit pass though surcharges for items that may be more costly to dispose of. These extra fees are passed on to the customer should they arise and will be disclosed on walk-through.
• Senior and Military homeowner discount available